bn5 Privacy Policy

01 Who We Are

bn5 is an online gaming platform operating at bn5.bio, offering cricket betting, live casino, slot games, fishing games, and bingo to registered players. For the purposes of this Privacy Policy, bn5 acts as the data controller in respect of all personal data collected through the platform, its associated mobile site, and any communications sent to or received from players.

This Privacy Policy applies to all registered players, prospective players who browse the bn5 platform without registering, and any individual who contacts bn5 through official support channels. By using the bn5 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

02 Data We Collect

bn5 collects the following categories of personal data from players and platform visitors. The specific data collected in each category depends on the nature of your interaction with the platform.

bn5 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where health-related information is voluntarily provided in the context of a responsible gaming or self-exclusion request, in which case it is treated with the highest level of confidentiality.

03 How We Collect Data

bn5 collects personal data through the following methods and sources:

• Direct submissions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technical collection: Data collected automatically when you access the bn5 platform, including IP address, device identifiers, browser information, session data, and cookie-based tracking data.
• Payment provider data: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and other approved payment processors when you initiate a deposit or withdrawal.
• Identity verification partners: bn5 may use third-party KYC and identity verification services to cross-reference the identity documents you submit against official databases for fraud prevention and age verification purposes.
• Responsible gaming networks: Where you have registered with a national or international self-exclusion registry, bn5 may receive notification of your exclusion status from the relevant registry operator.

04 Lawful Basis for Processing

bn5 processes your personal data only where a valid lawful basis exists. The primary lawful bases relied upon are:

• Contractual necessity: Processing required to create and operate your bn5 account, process deposits and withdrawals, settle bets, and deliver the gaming services you have contracted for.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, age verification obligations, responsible gaming mandates, and reporting requirements imposed by our licensing authority.
• Legitimate interests: Processing carried out for fraud detection and prevention, platform security, abuse detection, improving the bn5 platform and user experience, and ensuring the integrity of gaming outcomes — provided such interests are not overridden by your fundamental rights.
• Consent: Where bn5 sends you marketing communications by email or SMS, or deploys non-essential cookies, this is done on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

05 How We Use Your Data

The personal data collected by bn5 is used for the following specific purposes:

• Creating, managing, and operating your registered bn5 account and all associated gaming activity.
• Processing deposits and withdrawals via JazzCash, EasyPaisa, and other approved Pakistani payment methods, and maintaining accurate transaction records in PKR.
• Conducting KYC identity and age verification to confirm that all players are genuine individuals aged 21 or above, in accordance with our licensing obligations.
• Detecting, investigating, and preventing fraud, money laundering, bonus abuse, multi-accounting, and other prohibited activities that could harm the integrity of the bn5 platform.
• Administering bonus offers, promotions, and loyalty rewards, including verifying eligibility and monitoring wagering requirement compliance.
• Providing customer support via live chat and email, including maintaining records of support interactions for quality assurance and dispute resolution purposes.
• Sending transactional communications related to your account, including deposit confirmations, withdrawal notifications, KYC status updates, and security alerts.
• Sending promotional and marketing communications to players who have opted in to receive them, including offers relevant to cricket betting, PSL season promotions, and JazzCash deposit bonuses.
• Analysing platform usage patterns to improve game selection, user interface design, and the overall bn5 player experience.
• Operating responsible gaming tools including deposit limits, self-exclusion, reality checks, and cooling-off periods, and monitoring usage patterns for signs of problem gambling behaviour.
• Complying with all applicable legal, regulatory, and licensing obligations imposed on bn5 as a regulated gaming operator.

06 Data Sharing & Disclosure

bn5 does not sell or rent your personal data. However, in order to operate the platform and meet our legal obligations, we share certain personal data with carefully selected third parties in the following circumstances:

• Payment processors: We share necessary transaction data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and other payment partners solely to process your deposits and withdrawals. These providers are bound by their own data protection obligations and PCI-DSS standards.
• KYC and identity verification providers: We share identity document data with accredited third-party KYC verification services for the purpose of age verification and fraud prevention. These providers process data strictly on our instruction.
• Game software providers: Our third-party game providers may receive anonymised usage data for the purpose of game performance optimisation and RNG audit compliance. No personally identifiable information is shared with game providers beyond what is required for technical game operation.
• Responsible gaming organisations: Where a player initiates self-exclusion, relevant details may be shared with national responsible gaming registries or our licensing authority's responsible gaming programme as required by our licence conditions.
• Regulatory and law enforcement authorities: bn5 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by law, court order, or our licensing authority's direction. We will notify affected players of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of the assets of bn5, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy terms applicable to their data post-transfer.

07 Cookies & Tracking Technologies

bn5 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device when you access the bn5 website. They serve a variety of functional and analytical purposes as described below.

• Strictly necessary cookies: These cookies are essential for the operation of the bn5 platform. They maintain your login session, remember your language preferences, and enable core security functions. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional cookies: These cookies remember your preferences and settings — such as display preferences and notification choices — to provide a more personalised experience. They do not track your activity across other websites.
• Analytical cookies: bn5 uses analytical cookies to understand how players navigate the platform, which games are most visited, and where technical difficulties occur. This data is used in aggregate and anonymised form to improve the platform. You may opt out of analytical cookies via the cookie preferences centre.
• Security cookies: These cookies assist in detecting and preventing fraudulent activity, bot traffic, and unauthorised account access attempts. They are integral to the security of the bn5 platform and cannot be disabled.

You may manage your cookie preferences at any time through the Cookie Preferences centre accessible in the footer of the bn5 platform. Please note that disabling certain categories of cookies may affect the functionality of the platform. bn5 does not use third-party advertising cookies or cross-site tracking cookies.

08 Payment Data & Financial Privacy

Given the financial nature of the bn5 platform, the protection of your payment data is a particular priority. The following specific measures apply to financial data handling:

• bn5 never stores full JazzCash wallet credentials, EasyPaisa PINs, bank account passwords, or complete payment card numbers on our servers. All payment authentication is handled directly by the respective payment provider through their secure gateway.
• Deposit and withdrawal transaction references, amounts, and timestamps are stored in bn5's encrypted transaction ledger and retained for a minimum of five years for AML compliance purposes.
• All financial data transmitted between your device and bn5's servers, and between bn5 and payment providers, is encrypted using TLS 1.3 or higher.
• bn5 employs real-time transaction monitoring to detect unusual deposit or withdrawal patterns that may indicate account compromise, fraud, or money laundering. Transactions flagged by this monitoring may be paused pending manual review and verification.
• In line with AML obligations, bn5 may be required to file Suspicious Transaction Reports (STRs) with relevant financial intelligence authorities. bn5 is legally prohibited from informing the subject of a report that such a filing has been made.

09 Data Retention

bn5 retains personal data for the periods set out below, after which data is securely deleted or anonymised in accordance with our data retention schedule:

• Active account data: Retained for the duration of your active account plus a post-closure retention period of five (5) years, in compliance with AML and gaming regulatory requirements.
• KYC and identity documents: Retained for five (5) years following the closure of your account or the date of the last transaction, whichever is later.
• Transaction records: Retained for five (5) years following the date of each transaction.
• Customer support communications: Retained for two (2) years following the resolution of each support case, or for the duration of any open dispute.
• Responsible gaming records (self-exclusion, limits): Retained for five (5) years following the end of the applicable exclusion or limit period, to ensure compliance with re-registration controls.
• Marketing consent records: Retained for the duration of your marketing opt-in plus two (2) years following any opt-out, for consent audit purposes.
• Technical and usage logs: Retained for thirteen (13) months on a rolling basis for fraud detection, security analysis, and platform performance monitoring.

Where retention is required solely for legal or regulatory compliance and the data is no longer needed for operational purposes, it is segregated from active data systems, access-restricted, and flagged for deletion at the end of the applicable retention period.

10 Your Data Rights

As a data subject, you hold the following rights in relation to the personal data bn5 holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered mobile number for identity verification.

• Right of Access: You may request a copy of all personal data bn5 holds about you, together with information about how it is used and with whom it has been shared. We will provide this information within 30 calendar days of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For identity and KYC data, corrections require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing only), or where you object to processing and there is no overriding legitimate interest. Note that this right is subject to our legal retention obligations — we cannot delete data we are legally required to retain.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed, or where you have objected to processing pending determination of our legitimate interests.
• Right to Data Portability: For data processed on the basis of consent or contractual necessity, you may request that we provide your data in a structured, machine-readable format (JSON or CSV), or transfer it directly to another controller where technically feasible.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests at any time. You also have an absolute right to object to the use of your data for direct marketing, which we will action immediately upon receipt of your request.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11 Children's Privacy & Age Verification

The bn5 platform is strictly for adults aged 21 years and above. bn5 does not knowingly collect, process, or retain the personal data of any individual under the age of 21. Age verification is a mandatory step in the bn5 KYC process and is completed before any withdrawal is permitted.

If bn5 discovers or is notified that personal data has been collected from an individual under the age of 21, the following actions will be taken immediately:

• The account will be permanently closed without prior notice.
• All game winnings generated through the account will be forfeited in full.
• Any deposited real money balance will be returned to the original payment source after deduction of any winnings.
• All personal data associated with the account will be securely deleted, except where retention is required by law for the purposes of reporting suspected underage gambling.
• The matter will be reported to relevant authorities where required by our licensing conditions.

12 Security Measures

bn5 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption: All personal and financial data is encrypted at rest using AES-256 and in transit using TLS 1.3 or higher. Database encryption keys are managed through a dedicated key management system with strict access controls.
• Access controls: Access to personal data systems is governed by role-based access control (RBAC). All staff access is logged, regularly audited, and subject to least-privilege principles. Multi-factor authentication is mandatory for all internal system access.
• Intrusion detection: bn5 operates continuous network and application-layer intrusion detection and prevention systems. All security events are logged and reviewed by our security operations team.
• Penetration testing: The bn5 platform undergoes independent penetration testing by certified security professionals on a regular basis. Critical vulnerabilities are remediated within agreed service level targets.
• Incident response: bn5 maintains a documented data breach response plan. In the event of a breach that is likely to result in a risk to your rights and freedoms, you will be notified within 72 hours of our becoming aware of the breach, along with details of what data was affected and the steps we are taking.

While bn5 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. We strongly encourage you to use a strong, unique password for your bn5 account and to enable two-factor authentication where available.

13 Changes to This Privacy Policy

bn5 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the services we offer. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect your rights, the type of data we collect, or the way we use it — bn5 will provide advance notice to all registered players via the email address on their account at least 14 days before the changes take effect. For non-material changes, such as typographical corrections or clarifications that do not alter the substance of the policy, the updated version will be published without prior notice.

Your continued use of the bn5 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to the revised policy, you must cease using the platform and request account closure before the effective date of the change.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or bn5's data protection practices, our dedicated Data Protection team is available to assist you. We aim to respond to all privacy-related enquiries within 30 calendar days of receipt.

For all data rights requests, privacy complaints, or general privacy enquiries, please contact us using the details below:

Please note that all privacy communications must be submitted in English. bn5 cannot guarantee timely response to correspondence submitted in other languages. Our support team is available 24 hours a day, 7 days a week via live chat on the platform for general queries.